Big enough to depend upon, small enough to care
As one of the UK’s largest independent fuel importers and wholesalers, Mabanaft is proud of the strong and lasting relationships it has built with its customers. The company believes that part of this is down to listening to their requirements and delivering products and services that meet their needs.
A spokesperson explained the importance of this approach: “At Mabanaft, we take pride in our customer-centric approach, an ethos that has been at the core of our business since its inception.
“Our commitment to understanding and meeting the unique needs of each customer has set us apart in the industry. We believe in being big enough to depend upon while remaining small enough to care, and it’s this balance that defines our service excellence.
“In our continuous quest to enhance our services, we actively seek feedback through our annual customer survey. Customer opinions shape the way we do business. By understanding their preferences, challenges, and expectations, we can tailor our offerings to suit their evolving needs.
“Our customers’ voices are not just heard; they’re the driving force behind our innovations.”
Valued partners
Mabanaft’s customers welcome this regular opportunity to influence the way the business operates. One long-term customer shares: “The surveys Mabanaft conducts are a testament to their dedication to improvement. It’s refreshing to work with a company that values feedback and actively uses it to enhance their services.”
Another stated that: “Mabanafts’ attention to detail and willingness to tailor their services made a significant impact on our business. They are not just suppliers; they are partners who genuinely care about our success.”
The annual survey is a clear indication that Mabanaft doesn’t believe in a one-size-fits-all approach: “We understand that each customer has distinct requirements and aspirations. That’s why we go beyond the ordinary, offering customised solutions that address their specific industry demands.”
“Our flexibility ensures that they get exactly what they need when they need it.”