NIOF launches customer charter

NIOF Customer Charter

David Blevings, executive director of the Northern ireland Oil Federation, and Antoinette McKeown, chief executive of the Consumer Council, at the launch

The Northern Ireland Oil Federation (NIOF) has launched a customer charter – a first for an oil trade association in the UK and Ireland.

David Blevings, executive director, said: “The charter is a welcome development and will provide consumers with information on what level of service they can expect from a NIOF distributor member.

It will also help customers get the most from a distributor’s service, and includes advice on how to make a complaint if they are dissatisfied with any aspect of the service or have ideas for improvement.”

Antoinette McKeown, chief executive of the consumer council explained: “We have worked with the NIOF in their development of their customer charter, which will give consumers increased confidence when they purchase home heating oil from an NIOF member.

“Sixty eight per cent of homes in Northern Ireland use heating oil as their primary heating source and with such a high dependency on heating oil we need to safeguard consumers.  

“The Consumer Council welcomes the Customer Charter as an excellent first step for the local oil sector and with further development it could provide similar support and safeguards that electricity and natural gas consumers have.”

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