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The Weeks

Interview

The downstream customer

...although repairable, it was no longer supported by the manufacturer Baxi. This situation, together with the fact that the price of wood pellets had sky-rocketed, due in part to the...

Interview

Touchstar Technologies: planning for world domination

...you gather feedback from customers? We hold regular review meetings and occasionally put in requests for marketing case studies. We also attend exhibitions and do one- to-one ‘speed dating’ conferences,...
Highland Fuels

Case Study

A digital transformation for Highland Fuels

...optimise operations. 4.           Improved customer service: Digitising processes led to quicker response times and improved communication, enabling Highland Fuels to provide superior customer service. Additionally, features such as customer feedback...

News

Meeting customers’ needs

...Harvest Energy. “We were keen to understand what was important to our customers at Sandringham. The feedback and results showed the top priorities for customers were services, food-to-go, and locally...
TSA Conference

Review

In review: The Tank Storage Association Conference and Exhibition

...market intelligence, focused on transport fuel, feedstock and global trade flow dynamics. • Executive Director of the Federation of European Tank Storage Associations (FETSA), Ravi Bathiani, provided an insightful overview...
Understanding compulsory oil stocking obligations for the UK

Insight

Compulsory oil stocking obligations: a UK update

...full refined products’ slate, crude oil, feedstocks and NGL’s These obligations have reduced significantly since they were first introduced in 2012 (22.5 days for finished products), primarily reflecting the impact...

News

Phillips 66 makes real-time investment

...and this live feed clearly shows what is available at any given time. “Being able to change our allocations at any time of day or night is very useful,” says...

News

Reaping the benefits of integration

...positive feedback on this user friendly system.  www.hytekgb.com  Integrating every aspect of fuel management Kan’to Instruments has continued the development of its web-based suite iNTELLIGENT GAUGING. A well-proven platform provides...

News

A more certain future for solar

Enabling the solar industry and householders to plan with confidence, DECC has introduced a range of changes to the Feed-in Tariffs (FITs) scheme. “UK solar continues to be an attractive...

News

INEOS – an important milestone

...plants,” added David Thompson. “As the most competitive feedstock in Europe it will be transformational for our operations. The two additional ships mean we can transport sufficient volumes of ethane...