News
100% carbon offsetting of UK fuel emissions
...2050.” To make the service as inclusive as possible, UK Fuels will offer the same carbon offsetting service with any of the other branded fuel cards it provides, which include...
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Knowledge
Cyber Risks: improving your cyber resilience
...with the NCSC advice on mitigating malware and ransomware attacks. So, with the post COVID world still adjusting to hybrid working, a surge in online crime and the potential spill...
News
First veteran begins HGV driver job thanks to Asda charity investment
...joined the British Army after leaving school in 1996 and served for nearly seven years, seeing active service in Northern Ireland and Kosovo with the Grenadier Guards. Married for 12...
News
Facility acquisition is in line with ambition to consolidate logistics markets
...situated next to the Mersey Multimodal Gateway, the acquisition of the businesses complements Abbey Logistics Group’s current Liverpool base, which acts as the main service and support depot in the...
News
Shortlist announced for sought-after fuel distribution industry awards
...Fuels Customer Service Award 2023 – sponsored by worldpay from FIS New for this year is the Customer Service Award, an opportunity for UKIFDA members to celebrate their hard-working customer service...
Insight
Free advice for Welsh businesses in preparation for March 2020 deadline
...and storage of oil in advance of changes to regulations in Wales through a free site assessment and oil tank advice, are Laurance Coey, Harlequin and David Blevings, OFTEC Those...
News
OMJ’s port report service
...Kingdom and Ireland. The service updates in real-time and details any tanker in the world which has set its destination to a port in the UK and Ireland. The service...
Insight
Driver training: starting out on the right foot
...its haulier members to provide some good practice advice on the training and assessment of new drivers with no previous fuels experience. Necessary attributes The good practice advice is clear...
Interview
Fuel Oil News talks with new sector supplier Sentinam
...Distributors can expect the same dedicated technical and customer-focused service that MechTronic is known for. By combining our expertise and resources, we offer high-quality equipment and exceptional customer support. Strengthening...
News
New website supports fuel distributor’s nationwide launch
A new fuel distribution company trading out of Immingham has launched a new website to support the business in providing best service to customers. OilMaxx is part of the Oilfast...
News
Backing a certainty
...of customer service. “We like to think we are leaders now in terms of customer service and transparency,” added Paul. The company’s 1,000 tankers are being converted to the Certas...
News
New offsetting service helps fuel card users to carbon neutrality
Burnley-based Greenarc Fuel Cards has introduced a new carbon offsetting service to its thousands of nationwide business fuel card users in an initiative to support the drive to carbon neutrality....
Case Study
A digital transformation for Highland Fuels
...optimise operations. 4. Improved customer service: Digitising processes led to quicker response times and improved communication, enabling Highland Fuels to provide superior customer service. Additionally, features such as customer feedback...
News
Fuel supplier completes MBO during lockdown
...farms and businesses across North Yorkshire. Janet Kettlewell retains responsibility for the operational and customer service side of the business and the same experienced and friendly, local customer service team...
News
Wrightbus unveils new Rightech EV truck brand to accelerate fleet decarbonisation
...teams, 24/7 service network, telematics software and route optimisation tools. All new products will be supported by a Wrightbus warranty, service and maintenance package, comprising the largest fleet of mobile...
News
FoxInsights and Slicker Recycling partner to innovate waste oil collections
...telemetry programme aimed at transforming Slicker’s waste oil collecting. By leveraging FoxInsights’ real-time monitoring and data-driven solutions, the partnership aims to improve operational efficiency, enhance service quality, reduce environmental impact,...
Analysis
ACTION – changing health & safety culture from the ground up
...only will drivers, staff, everyone, feel safe, but that it also helps us to deliver an amazing service. Our strapline is ‘fanatical about service’ and we want to make sure...
News
Reap what you sow
...using bigger volumes, whilst very aggressive competition has degraded margins and service levels. Good service is paramount and is winning the war of attrition – treat customers fairly and most...