New Customer Contact Centre

“Our Norwich team will play a core part in delivering a compelling experience for our customers, and in fuelling Watson Fuels’ continued success,” said Serena Scott, regional domestic manager who is heading up the centre
On Wednesday 14th November, Watson Fuels will officially open its new Norwich Customer Contact Centre.  Joining the Watson Fuels UK management team for the ribbon cutting ceremony will be the global World Fuel Services leadership team.

Creating up to 30 local jobs, the state-of-the-art new office forms a key part of Watson Fuels’ UK investment strategy.

The launch of the Norwich office represents an important step forward in the overall vision for the future of the Watson business as the company embarks on a three-year cycle of investment in the UK across areas of operations, depot infrastructure and customer experience.

“We are very proud to be opening our new Customer Contact Centre in Norwich as it represents the future of Watson Fuels,” said Bob Taylor, managing director.

“Our parent company have made a tremendous commitment to the UK, supporting a programme of investment in new vehicles and depot improvements, and helping us to launch new office locations like this one.

“We’re delighted to be introducing a number of cutting-edge systems and technologies into our Norwich office,” added Bob.

Incorporating a new VOIP telephony system and with all systems enabled for remote working, the new Norwich office helps to equip the local team to respond to customers’ needs, even during times of severe weather.
“The challenging conditions of last winter highlighted the need for us to be more agile across the business,” explained Serena Scott, regional domestic manager who is heading up the centre.

“The introduction of dynamic work stations, our new phone system and flexible working indicates the significant a step forward, allowing us to adapt to the seasons and be there for our customers, whatever the weather may bring.”

Watson Fuels has had a presence in the East of England since the 1990s with the opening of a depot at Wisbech. Since then, depots at Diss, Ipswich, Boston, Great Yarmouth and Cambridge have been established, delivering fuel and lubricants to homes, farms and businesses across Norfolk, Suffolk and Cambridgeshire