News
Phillips 66 – the perfect vehicle to talk
...has lifted. If needed, they can request to lift additional product, meaning no wasted journeys. “The service we provide for each customer depends on the type and level of support...
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Interview
CDS: 50 years of powering customer success
CDS has been delivering innovative software, technical support, and customer service to the downstream oil and LPG industries for 50 years. Claudia Weeks, content editor for Fuel Oil News, visited...
Opinion
A reliable and secure supply
...to respond to any opportunities as they arise.” This includes being responsive to the individual needs of their customers. “At the Prax Group, we are resolutely service-orientated, and we really...
News
Distributor diaries October 2023
...the preferred contact for a select few of both historical and current customers. Claire is well recognised within the CTS customer base. Well done Claire on this service achievement!” •...
News
Industry solutions provider marks anniversary with expansion into downstream
...IT, equipment supply, manufacturing, fabrication, electrical engineering and calibration service businesses serving a global client base. Its portfolio of solutions ranges from metering and data management (Aquidata xl) to safety...
News
£20million HGV driver facility funding boost for logistics sector
...roadside service operators to apply for funding urgently so that these much-needed improvements can be implemented as quickly as possible. Mags Simpson, head of policy engagement at Logistics UK comments:...
News
Dunraven’s Apollo Smart gets smarter
...Gerry Jones. “That’s why our customers can be assured that no matter when they purchase their monitor, it can always be running the very latest device software. “Downloading the software...
News
OilMaxx launches mobile fuel delivery service
...aviation. The company supplies fuels directly to sites, ensuring a reliable and timely delivery service for critical digital infrastructure, back-up renewables, and power generation requirements. “As a specialist supplier, OilMaxx...
News
Life begins at 40
...excellent service is essential to our business.” Not only has the company forged a good relationship with its main lubricants supplier but also its fuel supplier – Phillips 66. Barton...
Insight
The emergence and growth of Puma Energy
...of a bitumen storage/distribution operation out of the Stolthaven Dagenham facility to service requirements in London and the south east. In March, Puma acquired the former Murco Milford Haven refinery...
News
Silvey Fleet’s customer-first approach earns IIC Gold
...customers throughout the UK. With a mission to deliver the highest possible standards customer service, Silvey Fleet is keen to know how its customers think the company is performing and...
Interview
Do your staff feel appreciated? More than a third say your thanks is meaningless
...customer service or innovation, for example – and how they’re helping achieve the bigger goal. By linking recognition to values and purpose, this ensures the ‘right’ behaviours’ are shown to...
News
Certas Energy and Peel Ports to open new HGV refuelling site
...a key milestone and we look forward to working with Certas Energy to provide a convenient new service to our port users,” added David Huck, port director, Peel Ports Group....
News
Zero-emission hydrogen buses travel 1 million miles
This month sees a significant landmark in transport decarbonisation as Wrightbus zero-emission hydrogen double deckers clock up one million miles since first entering service last year. The impressive milestone –...
News
Essar building a brand in the UK
...complex The tanker, which is set to become a familiar sight on the motorways of north west England, will be used on commercial deliveries. Operated by Flexigrid, Essar’s haulage service...
News
HOYER Group makes major investment to modernise its fleet
...generation of trucks from Volvo for supplies to service stations in Germany. The first units have already been delivered, and the entire fleet will be gradually replaced by the end...
Insight
The climate emergency: a game of two halves
...and climate-proof regulation and advice. Climate change will exacerbate environmental risks for regulated industries. We are helping industries to manage these risks by providing advice and, where we have powers...
News
Slicker Recycling scoops Servicesure Autocentre award
National oil and waste recycling firm, Slicker Recycling, has lifted an industry award for its outstanding service to one of the UK’s leading independent garage networks. The Midlands business, which...