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Lynx Fuels

Interview

In conversation with Lynx Fuels

...are talking to, and ensuring all customers get deliveries when they want them.” Problem solving, implementing change and customer satisfaction Adrian was clear about what he enjoys most about working...

News

MFG celebrates the new year with further acquisition

...with this transaction, given the quality of the operational assets and geographical spread of the NTI sites. “It is a great opportunity for us to apply our proven operating model,...

Knowledge

Safeguard the future with effective succession planning

...required time, energy and investment. Ollie notes that when he discusses exit with business owners, it is important to ascertain what factors meets the vendor objectives. Ollie recollects: “When advising...

Interview

Rawlings Fuels putting the customer first

...of whom have 20+ years’ service with the shortest service still being 16 years, another key part of the loyalty of the Rawlings customer is the interaction with their regular...

News

Identifying vulnerable customers

FPS chief executive, Mark Askew A recent report by the Fuel Poverty Action Group (FPAG) calls on fuel oil distributors to establish a priority register for vulnerable customers. With the...
Addressing the importance of the customer experience.

Opinion

Ken Cronin, CEO UKIFDA: experience is a valuable commodity

...potentially visit a builders’ merchant or DIY shop. Due to the lack of direct interaction between manufacturers and customers, there is limited opportunity for manufacturers to directly influence the ultimate...

Opinion

Industry angered by plans to address driver shortages

...driver hours is an inadequate reaction to the chronic shortage of HGV drivers. It is also likely to be counter-productive and may even make the problem worse. Many drivers are...

News

UK refining – hunting for answers

...by 2035, the International Energy Agency expects 80% of EU transport fuel demand to still be met from oil derivatives with most demand met by ordinary fuels particularly for the...
Jenny Clucas, DFDF

News

A Day in the Life with Jenny Clucas of DFDF

...action lists (both my work to-do list and my daily tasks list) and by checking my emails. If I am travelling for meetings, I will have prepared the day before...

Opinion

CBA welcomes recognition of HGV driver shortages

Another industry body has responded to the announced Government actions to mitigate the chronic shortage of HGV drivers in the UK, with the Chemical Business Association (CBA) welcoming aspects of...

News

Good times for public storage

...presence of traders and independent importers/wholesalers, effectively lowering barriers to entry in the downstream market Helps to address regional product imbalances by providing a key link for increasing international movements/entrepot...