Interview
The downstream customer
...that we monitor customer feedback prior to ordering.” “Our decision on supplier was made after reading reviews and speaking to various neighbours,” responded Peter. Sue added: “No, we don’t do...
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Interview
Touchstar Technologies: planning for world domination
Liz Boardman, of Fuel Oil News, chats to Gordon Hyland, sales director at Touchstar Technologies, about software solutions, world domination and why the fuel distribution industry is such a great...
Case Study
A digital transformation for Highland Fuels
...optimise operations. 4. Improved customer service: Digitising processes led to quicker response times and improved communication, enabling Highland Fuels to provide superior customer service. Additionally, features such as customer feedback...
News
Meeting customers’ needs
...to Harvest Energy’s new Morrisons Daily store at Sandringham in Leicester “Initial signs from the conversion are encouraging, and customer reaction has been positive, says Ian Woodcock, retail director at...
Opinion
In the light of the Purvin & Gertz report discussed in FON’s July issue, are you worried about the UK’s refining resilience?
Pete George, managing director, UK and Ireland marketing with Lindsay Grant, former manager, national sales, who will shortly be talking up a new role at Phillips 66’s Houston headquarters Pete...
News
Stanlow invests in biofuels storage hub
...sustainable aviation fuel (SAF) linked to Fulcrum’s Northpoint project, sustainable hydrotreated vegetable oil (HVO) and will include waste based feedstock import facilities, blending and capacity expansion for existing bio-ethanol and...
News
DPD to switch all diesel HGVs to renewable biofuel by end of 2023
...made from renewable feedstocks and contains a specifically designed performance additive to ensure cleanliness and optimum combustion throughout the fuel system. It is defined as renewable and sustainable under the...
News
Phillips 66 makes real-time investment
...and this live feed clearly shows what is available at any given time. “Being able to change our allocations at any time of day or night is very useful,” says...
News
Downstream fuel distribution event, UKIFDA Expo, came back with a bang
...product and also hear honest feedback from our existing customers on partnering together with Cobo. “On Wednesday we were able to secure our first order from a new customer who...
News
Fundraising golf day is a huge hit with fuel distributors
...“We’ve got some great pics as well as valuable feedback on how much the teams enjoyed the day and how we can make these events bigger and better in future!...
Interview
Dedication to customer service delivers industry success for WCF Fuels
...about understanding their needs and pain points. That’s why we take the time to actively listen to our customers, gathering feedback through platforms like Feefo and using it as a...
News
A more certain future for solar
Enabling the solar industry and householders to plan with confidence, DECC has introduced a range of changes to the Feed-in Tariffs (FITs) scheme. “UK solar continues to be an attractive...
Analysis
Rebranding: reasons, process and impact
...at BoilerJuice and a transparent feedback process. We are always gathering opinion on our products and services. “Our employee opinions fed into the rebranding brief as did qualitative and quantitative...
News
INEOS – an important milestone
...plants,” added David Thompson. “As the most competitive feedstock in Europe it will be transformational for our operations. The two additional ships mean we can transport sufficient volumes of ethane...
News
UKIFDA EXPO 2024 a huge success
...reflected the sentiment at EXPO this year. Already, we are receiving positive feedback, especially from exhibitors regarding the quality of the leads gained. “I’d like to thank all of the...
News
Future fuel ready tanker is Fuel Oil News Tanker of the Year
...right solution for its customers. Investing for the future Janet Kettlewell, co-owner and director at Kettlewell Fuels said: “The impact of climate change and the need for us all to...
News
Growing FAST
...and when managing director Neil Ryding arrived that July, Bob took up the position of chairman. Working with Shropshire County Council, FAST now offers work placements to young people, some...
News
Oil boilers – no to scrappage scheme
...the government announced its proposal to slash the feed-in tariff rates for solar PV by as much as 87% from January 2016 – a move the solar industry has widely...