Interview
The downstream customer
...that we monitor customer feedback prior to ordering.” “Our decision on supplier was made after reading reviews and speaking to various neighbours,” responded Peter. Sue added: “No, we don’t do...
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Interview
Touchstar Technologies: planning for world domination
...you gather feedback from customers? We hold regular review meetings and occasionally put in requests for marketing case studies. We also attend exhibitions and do one- to-one ‘speed dating’ conferences,...
Case Study
A digital transformation for Highland Fuels
...optimise operations. 4. Improved customer service: Digitising processes led to quicker response times and improved communication, enabling Highland Fuels to provide superior customer service. Additionally, features such as customer feedback...
News
Meeting customers’ needs
...Harvest Energy. “We were keen to understand what was important to our customers at Sandringham. The feedback and results showed the top priorities for customers were services, food-to-go, and locally...
Opinion
In the light of the Purvin & Gertz report discussed in FON’s July issue, are you worried about the UK’s refining resilience?
...providing a reliable, resilient and secure source of this fuel in the future as well as providing feedstocks for other industries such as polymer manufacture and synthetic chemicals. “The Purvin...
Insight
Compulsory oil stocking obligations: a UK update
...full refined products’ slate, crude oil, feedstocks and NGL’s These obligations have reduced significantly since they were first introduced in 2012 (22.5 days for finished products), primarily reflecting the impact...
News
Phillips 66 makes real-time investment
...and this live feed clearly shows what is available at any given time. “Being able to change our allocations at any time of day or night is very useful,” says...
News
Reaping the benefits of integration
...positive feedback on this user friendly system. www.hytekgb.com Integrating every aspect of fuel management Kan’to Instruments has continued the development of its web-based suite iNTELLIGENT GAUGING. A well-proven platform provides...
News
Downstream fuel distribution event, UKIFDA Expo, came back with a bang
...product and also hear honest feedback from our existing customers on partnering together with Cobo. “On Wednesday we were able to secure our first order from a new customer who...
Analysis
Products, services and developments for safer operations in fuel distribution
...its MI5 interface. The MI5 takes an electronic feed from the chassis braking system, connecting brake interlocks to the parking brake system of the chassis, as part of its ATEX-approved...
News
Fundraising golf day is a huge hit with fuel distributors
...“We’ve got some great pics as well as valuable feedback on how much the teams enjoyed the day and how we can make these events bigger and better in future!...
Interview
Dedication to customer service delivers industry success for WCF Fuels
...about understanding their needs and pain points. That’s why we take the time to actively listen to our customers, gathering feedback through platforms like Feefo and using it as a...
News
A more certain future for solar
Enabling the solar industry and householders to plan with confidence, DECC has introduced a range of changes to the Feed-in Tariffs (FITs) scheme. “UK solar continues to be an attractive...
Analysis
Rebranding: reasons, process and impact
...at BoilerJuice and a transparent feedback process. We are always gathering opinion on our products and services. “Our employee opinions fed into the rebranding brief as did qualitative and quantitative...
News
INEOS – an important milestone
...plants,” added David Thompson. “As the most competitive feedstock in Europe it will be transformational for our operations. The two additional ships mean we can transport sufficient volumes of ethane...
News
UKIFDA EXPO 2024 a huge success
...reflected the sentiment at EXPO this year. Already, we are receiving positive feedback, especially from exhibitors regarding the quality of the leads gained. “I’d like to thank all of the...
News
Future fuel ready tanker is Fuel Oil News Tanker of the Year
...like to ensure our drivers are looked after in terms of comfort. I’m pleased to say we’ve had some great feedback from them – apparently the new tankers are comfortable...
News
Growing FAST
...2011. To test the performance of its additives, there are two boilers and an AGA which also keeps FAST’s Shropshire premises warm and is the focus for a Friday feed...