News
BWOC – a business with character
...however, think there will always be opportunities to add value through service, relationships and innovation. Good service is vital and there will always be customers who value service above everything...
search | vice-president
News
UM Terminals enhances customer service with roll-out of Client Central Services
...all together. “The key was not just about centralising the service but ensuring that we maintained the same quality of personal service that customers were used to. “Our weighbridge in...
Interview
In Conversation with The Oil Lady
...Give them time because communication matters. I want customers to come back to me because of the product and the high level of service.” The best advice Asked for the...
News
Fighting fuel poverty in the Midlands
...Bureau – Natalie French, fuel poverty advisor intends to use the donation to continue to support people through the bureau’s telephone assessment and advice service; helping more people save money...
Interview
DCC on ambitions for Ireland and energy transition
...of people, a lot of great people, focussed on great customer service.” People are the biggest positive “Over the last two years, through the Covid pandemic, our people have been...
News
Independent Kettlewell Fuels celebrates 30 successful years in business
...customers easy. “Although the business has advanced, we still take a very personal approach to customer service. Committed to service improvement, our efficient, knowledgeable team ensures customers have all the...
News
UKIFDA appoints new president
...will make an excellent and fitting successor to Jodie. The team at UKIFDA has worked closely with Janet in her roles as regional representative and Vice President but also directly...
News
Scully announces new CEO
...of experience in the industry, having held numerous positions within the company, most recently interim president and executive vice president. New CEO Katrina Scully Ohl has a wealth of experience...
News
Survey finds Mabanaft’s supply standards remain high
...service and delivered a reliable supply of fuel throughout. “We have also received helpful suggestions on ways to improve certain aspects of our service and will be using this feedback...
News
Oilfast launches mobile fuel and AdBlue delivery service
Oilfast Express has launched a new mobile fuel and AdBlue delivery service. The new service is driven by the company’s commitment to providing convenient and seamless fuel delivery services to...
Analysis
Greenergy expands its role in the UK supply chain
...fuel on a delivered-in basis, but historically provided deliveries through third-party haulage companies. In order to improve control and service levels, it began insourcing these operations in 2012. Today the...
News
New loads for tankers
Operations manager, Helen Lewis believes loadsfortanker.com is a fantastic way for hauliers to create new opportunities Lateu Logistics is to launch a new service. Loadsfortankers.com is a free to register...
News
Gardner Garages praises Valero support
...has the reliability of their fuel ordering and delivery service. It’s reassuring to know the level of support and service we will receive on signing up another site to the...
Insight
IFC Inflow expands skid services to deliver future fuel ready loading systems
...We regularly assess and train our engineers, so they are competent in carrying out any service and maintenance work necessary, as well as answer any questions and provide expert advice...
Sponsored
Suttons celebrates growth in fuels sector with 100th petroleum regulation truck on fleet
Suttons Tankers has grown exponentially in the fuels and bitumen sectors in recent years, providing its customers with the highest levels of safety and customer service. Expanding into new markets...
Interview
BoilerJuice: revolutionising operations
...and the feedback was exceptionally positive!” Heating oil – commodity or service? Does the growth in online marketplaces mean that values like service and relationships are becoming less important than...
News
100% carbon offsetting of UK fuel emissions
...2050.” To make the service as inclusive as possible, UK Fuels will offer the same carbon offsetting service with any of the other branded fuel cards it provides, which include...
Knowledge
Cyber Risks: improving your cyber resilience
...with the NCSC advice on mitigating malware and ransomware attacks. So, with the post COVID world still adjusting to hybrid working, a surge in online crime and the potential spill...