This month, Fuel Oil News speaks with Cheyenne Lolley, Sales and Customer Service Representative for Halso and EL Oils, to find out how Cheyenne spends a typical day.
MY ALARM GOES OFF AT…
7am.
THE FIRST THING I DO IS…
brush my teeth.
I PREPARE FOR THE DAY AHEAD BY…
doing my morning skincare and having a cup of tea.
I CAN’T LEAVE THE HOUSE WITHOUT…
giving my dog a goodbye cuddle!
MY TYPICAL DAY
The first thing I do when I get into the office is grab a cup of tea and clock in for the day. I then load up my emails and work through them; these could range from quoting customers for any products they may need, to placing the orders for customers.
Next, I move onto EL Oils orders from the previous day; I will take the orders off schedule and confirm they have been delivered, checking all paperwork is signed and dated, and double checking the prices are correct, before confirming the orders so they can be sent off for invoicing.
We would have had several calls already, so I will be answering those as I go, helping our customers with whatever they may need; this could be placing orders over the phone, getting specific ETAs for deliveries, helping customers with payments etc. I will then have a look at our third-party orders, checking the portal to see if they have been delivered, and then booking in our carriage charges to confirm the orders for invoicing.
Some days differ slightly. On a Tuesday morning, one of our sales reps for El Oils will come into the office to catch up with me to make sure everything is in check; we will check all orders are priced correctly and scheduled for when they should be and discuss any products that may be on order. On other days of the week, we would have several phone calls throughout the day to go over these things too.
After my morning admin tasks are completed, I will start making a list of potential customers. The next part of my day will consist of calling through these customers introducing us as a company and quoting them for any oils or lubricants they may need.
It’s then time for lunch – I try to have something healthy most days, but we often have a treat on a Friday! I tend to eat the same thing every day until I get bored and then move on to something different.
After lunch, I go back to my inbox to reply to the latest emails and put any new orders in that have come through. Now it is time to do the scheduling for EL Oils for the following day. Either my colleague or I will put this onto the system, but we will both look at this to ensure orders that need to be scheduled are done so. A driver’s sheet will then be printed so the schedule can be given to the driver, and a loading authority is sent to everybody in EL Oils, so we are all up to date with what is scheduled for that day.
After this, I will spend the remainder of the afternoon replying to any emails that come through, answering the many phone calls to help our customers and looking for future customers!
MY MOST MEMORABLE WORK MOMENT…
would be doing the Staffordshire County Show. It was such a great event to participate in, and I really enjoyed connecting with customers face-to-face.
It was good to be able to chat with them in person and go through products they may not have known we can supply. It was my first time going this year, and although they were longer days than my usual working day, it was so much fun!
We were kept so busy with getting orders and making up our goody bags – everyone absolutely loved them. I felt very privileged that I had the chance to have 1 (maybe 3) of our very popular pork pies!
THE WORST PART OF MY JOB…
I’m not able to get many steps in so I must catch up after work.
THE BEST PART OF MY JOB…
is that I have a variety of different things to focus on, so every day is different. I also love working with such a friendly and understanding team – it makes every day so much better
I RELAX AFTER WORK BY…
having a hot shower and eating a delicious meal.
MY FAVOURITE MEAL IS…
my evening meal – I think about it all day!
ON MY BEDSIDE TABLE IS…
my Stanley cup filled with ice-cold water.
THE LAST THING I DO EACH DAY IS…
set my alarm for the morning.
I’M NORMALLY IN BED BY…
10pm.
We couldn’t resist asking Cheyenne some extra festive questions this December…
Your favourite Christmas joke?
What happens if you eat a Christmas decoration? You get tinselitis!
Your favourite Christmas song?
All I want for Christmas is you – you know it’s Christmas when this starts playing!
What will you be eating on Christmas Day?
A big Christmas dinner with all the trimmings and lots of chocolates!
Your favourite Christmas film?
Love Actually – I watch it all year round.
Snow lover or snow hater?
I’m a snow lover – as long as I don’t have to drive in it!
Image courtesy of Cheyenne Lolley
