With a mission to deliver the highest possible standards customer service, Silvey Fleet is keen to know how its customers think the company is performing and provides them with regular opportunities to give feedback. Inviting them to take part in its Investor in Customers (IIC) journey is further proof of the company’s commitment to achieve its goal.
Rigorous assessment leads to Gold accreditation
Leading customer experience specialist IIC carried out rigorous assessments of Silvey Fleet’s customers and staff, as well as undertaking its own independent research, to evaluate the company’s performance. Recognising the outstanding customer experience it provides, Silvey Fleet was awarded a Gold accreditation, the highest level available.
The assessments included testing key principals such as ‘understanding and meeting the customer’s needs’, ‘delighting customers’ and ‘building loyalty’. The award reflects the company’s culture of listening and responding to the needs of its customers, an approach that has created a positive culture of continuous improvement.
Prestigious recognition
James Edmonds, customer experience director of IIC said: “We’re delighted to see Silvey Fleet awarded a Gold accreditation in their 2022 assessment with us. The award is a testament to all the hard work they and their employees put into delivering customer outcomes of the highest standard. To receive this prestigious mark of trust on Silvey Fleet’s first attempt is note-worthy as fewer than 30% of companies achieve this accolade.”
“The customer clearly runs through everything they do, and we look forward to working with this great organisation for many years to come.”
Miriam James, managing director of Silvey Fleet said: “We are dedicated to providing the highest possible standards of customer service. We’re passionate about continuously improving the way we work with our customers and are therefore delighted to have received this Gold accreditation from Investor in Customers in recognition of the hard work and commitment of our team.
“Of greatest importance is receiving the invaluable feedback from our customers on, not only how we are perceived today, but also how they see the future. This enables us to respond proactively to the ever-changing environment and ensure that our future plans remain aligned with our customers, and we continue to deliver customer excellence.”
