In this case study we consider how the implementation of monitoring systems by RSM Fuel Services has enabled them to achieve their dual aims of improved delivery efficiency and reduced customer downtime.
Summary
Challenge
RSM needed a way to improve delivery efficiency and reduce customer fuel runouts across a diverse client base.
Solution
Implementation of Hytek’s Magnus Monitor Radar Technology and Magnus OMNi system.
Key Benefits
Real-time monitoring, predictive logistics, reduced emergency deliveries, improved customer satisfaction.
Future Outlook
Continued rollout and performance tracking with anticipated gains in operational efficiency and service quality.
RSM Fuel Services delivers fuel across the UK and offers expert support in fuel management and infrastructure maintenance. Additionally, they help businesses stay compliant, efficient, and eco-friendly through 24/7 delivery, monitoring systems, and proactive maintenance.
The challenge
Monitoring tanks accurately across a diverse and demanding customer network
RSM Fuel Services, a leading UK-based distributor, serves a wide range of sectors with 24/7 delivery and expert support. As part of their drive for smarter distribution, they identified a key challenge: the lack of visibility into customer fuel levels, leading to inefficient delivery scheduling and unexpected runouts.
With clients across regions and sectors, the need for a data-led, predictive system became clear. Manual monitoring processes couldn’t scale or deliver the insight required to keep operations smooth. Magnus Monitor Radar Technology offered a promising solution, known to enhance logistics efficiency by at least 30% in similar environments.
The solution
Leveraging real-time data and precision tracking for smarter fuel delivery
RSM partnered with Hytek, their trusted fuel management solutions provider, to implement a cutting-edge system based on the Magnus OMNi radar monitor. This system provides:
- Real-time remote monitoring of fuel levels across multiple sites
- Live tank data transmission to operations and sales teams
- Automated low-level alerts to trigger timely refills
- Data-driven forecasting for route optimisation and reduced fuel waste
This upgrade empowered RSM to transition from reactive to proactive service, enhancing operational control while improving customer trust and retention.
Implementation
Training, installation and support to enable seamless integration
With expert support from Jack at Hytek and the Magnus team, RSM completed six initial Magnus OMNi installations. Hytek also delivered hands-on training to RSM’s engineers, ensuring smooth setup and reliable performance. Additionally, on-site training in Halifax gave RSM’s sales team the confidence to promote the technology to customers.
This collaboration delivered a major step forward in RSM’s ambition to move toward intelligent, proactive fuel management.
The results
From reactive to predictive: Transforming service delivery
The integration of Magnus technology represents a major advancement in RSM Fuel Services’ approach to fuel monitoring.
Although still in its early phases, the Magnus OMNi implementation has already:
- Reduced manual tank checks and emergency call-outs
- Provided greater insight into customer usage patterns
- Enabled more strategic, consolidated deliveries
- With access to real-time data and actionable insights, RSM is now equipped to deliver a more predictive, efficient, and customer-focused fuel delivery service.
As this installation is still in its early stages, performance data hasn’t yet been captured.
As system data continues to accumulate, RSM anticipates measurable improvements in:
- Delivery efficiency (projected 25–30% improvement)
- Operating costs
- Customer service responsiveness
“We look forward to sharing detailed results and statistics as they become available.”
Remote monitoring with the omni tank monitor
As part of the solution evaluated in this case study, the Magnus OMNi tank monitor was used to provide real-time, remote monitoring of fuel tank levels.
Technology spotlight
Designed for commercial and industrial environments, the OMNi is compatible with a wide range of fluid types and tank configurations, making it well suited to the operational needs of liquid fuel distributors.
Built for modern liquid fuel distribution, the OMNi monitor offers precise radar-based tracking for fuels, chemicals, AdBlue®, oils and other industrial liquids and solids.
Key features include:
- Radar monitoring: High-precision, non-contact sensing for reliable accuracy
- Battery-powered flexibility: No mains power required
- Cloud connectivity: SIM-based communication, enabling 24/7 access to tank data through a central platform
- Multi-platform data access: Compatible with iOS, Android or Windows on PC, tablet, or laptop
- Custom alerts: Configurable threshold settings to support proactive management
- Integrated analytics: AI-driven insights, for forecasting and demand planning.
- Customer communication tools: Optional customer engagement features via the dashboard
These features collectively support enhanced operational oversight, improved delivery efficiency, and more responsive customer service – all critical operational resilience factors for modern fuel distribution businesses.
Key takeaways for distributors
Remote monitoring supports smarter, more efficient route planning
- Predictive insights help avoid costly emergency deliveries
- Real-time visibility builds trust and loyalty with clients
- Hands-on support and training ensure smooth onboarding
Ready to fuel smarter?
Start evaluating how real-time data, predictive monitoring, and smarter logistics could transform your delivery operations. Whether you’re aiming to cut costs, improve service, or reduce environmental impact, taking steps toward intelligent fuel management is an investment in future resilience.
Image credit: RSM Fuel Services
