Independent Kettlewell Fuels celebrates 30 successful years in business

In spite of the energy sector’s complex market structure, changing consumer buying behaviours and the growth of new fuel options, the company has weathered two recessions robustly and is continuing to grow.

The secret to its resilience and development is the high level of service offered to customers as Janet Kettlewell confirms:

“We’re so pleased to be celebrating our 30th year. The business is evolving constantly with ongoing planned investment in the latest customer management systems and our versatile delivery fleet, which includes baby four-wheelers, making deliveries to our rural customers easy.

“Although the business has advanced, we still take a very personal approach to customer service. Committed to service improvement, our efficient, knowledgeable team ensures customers have all the advice and information required at all times. Each and every team member is a valuable asset to our business and we’re very proud to be a local employer. Furthermore, part of the business’ development programme has involved reviewing and identifying opportunities to enhance the customer experience. This includes working with third parties to provide add-on services such as tank maintenance and installation.

“We understand the sectors in which we operate inside out and our local experience safeguards a sophisticated knowledge of our customers and locations, which, in this highly competitive environment, is imperative. As is providing a professional, reliable delivery service. Our on-site fuel storage facility ensures we’re in a position to respond to customer requests effectively and swiftly.”

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