Mabanaft – delivering on the things that matter most to their customers

Mabanaft fuel wholesaler takes over Bominflot -
Mabanaft has sought feedback from customers to gain a deeper appreciation of their wants, and to focus on developing services for further improvement.
The company recently conducted an online survey, and results found that, in addition to price, customer service, continuity of supply, accuracy of invoicing and efficiency of loading times were rated as being of key importance.
Mabanaft was delighted that almost all participants rated them as above average across all of these areas, with 95% rating their customer service as very good or excellent and more than eight out of ten marking continuity of supply, efficiency of loading times and accuracy of invoicing as very good or excellent. The company also achieved a resounding vote of confidence in the quality of advice and expertise that they provide to customers, with 86% saying they found it to be very good or excellent.
Stephen Rhodes, marketing manager, said: “I am extremely pleased with these results as they confirm that we are delivering on the things that matter most to our customers. I am also thrilled with some of the comments we received and proud of my team for delivering such high levels of service. We will now be looking to address any areas where customers feel there is room for improvement.”