Interview
Moorland Fuels:20 years and still growing strong!
...from friends and family, which is a testament to our customer service. Another great advertisement for us would be our impressive tankers that can be seen serving the region daily!...
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Interview
Marsh Fuels: two significant milestones
...advice to anyone in need. We offer a traditional service – still fairly manual – so we often say ‘yes’ when another firm’s computer says ‘no’. What have you enjoyed...
Interview
The evolving scope of fuel logistics
...in-house operation and develop and scale it to support Greenergy’s ambitious growth plans and to build a strong service-based and cost-effective culture underpinning our customer relationships. Alongside this, the challenge...
Interview
A Day in the Life with Chris Wilkie of MechTronic
...the same at MechTronic – and that’s why I enjoy my role. As Head of Operations, my responsibilities are broad – covering service, sales, purchasing, and production. This means priorities...
News
Latest software developments supporting the sector
...customer experience we need the support of our 180+ suppliers in upholding exceptional levels of service and communication is key to achieving that. “Order Management gives suppliers the tools to...
News
JET strengthens its presence in the Scottish Highlands
...re-imaged in the latest JET brand, is owned by independent dealers, Elaine Houston and Steve Cunningham, who took over the site in 2006, and also own Bridgend Service Station in...
News
Low carbon fuel supply solutions expand with launch of HVO Pallet Service
LubiQ Fuels, the innovating family business behind the recent HVO for Resale offer, has further expanded its HVO supply solutions with the launch of a service that facilitates rapid delivery...
News
Bigger loads, better efficiencies for Kinch Fuel Oils
...Our previous Isuzu certainly gave us good service over many years but by moving up the weight range, this has allowed us to become more operationally efficient,” said Roy Kinch,...
Analysis
Products, services and developments for safer operations in fuel distribution
...confidential full-service partnership with all clients to ensure seamless implementation, together with 24/7 support where necessary. “As employers, you have a legal, moral, and social responsibility to ensure your drivers...
News
Veterans charity honoured to be a finalist at prestigious awards
Veterans into Logistics, a charity that trains and mentors Armed Forces veterans and service leavers into new careers as HGV drivers, has been announced as a finalist in three categories...
Interview
TEC: driving forward through innovation
...and mainland Europe. “Our commitment to delivering over 10,000 unique products promptly and reliably has been a cornerstone of our service. TEC supplies over 700,000 mt of hose annually. Customers...
News
Carr’s Billington Fuels invests in depots, fleet, and technology to strengthen rural supply
Carr’s Billington Fuels is investing across its depot network, delivery fleet, and digital systems as it looks to reinforce reliability and customer service for rural and agricultural communities. Depot upgrades...
Interview
In conversation with Matt Whitton of Watson Fuels
...by Transitional Service Agreements (TSAs) to maintain continuity while internal systems were stood up. As of the interview, the end of TSAs was in sight, and full independence imminent. “Very...
Case Study
Driving customer satisfaction through digitalisation
...customer service, the leading fuel supplier, has earned a reputation for reliability and excellence. However, in the face of ever-evolving customer expectations and market dynamics, the need to harness innovative...
News
New inland sales manager for Mabanaft
...management team as the company develops its supply of more sustainable fuels. Maintaining high levels of service Clare joined Mabanaft in 2019 as a key account manager and has risen...
News
Highland Fuels retail supply expands with the addition of two new JET sites
...best decisions the business has made”. He highlighted the value of straightforward and reliable service in a rural location, alongside the visibility and customer confidence provided by the JET brand....
News
Industry body urges rural householders to ‘get winter ready now’
...customers The checklist offers straightforward advice on everything from ordering heating oil in advance to checking oil tanks, booking a boiler service and exploring flexible payment options. It also encourages...
News
Sister company EL Oils strengthens family business Halso Fuels
...it has always been renowned for excellent customer care and service which remain second to none. Supplying fuels to industrial, commercial and domestic customers, this family run business is now...