The price quoted is the price the customer pays?

“We input the price when the order goes into the system, at the point when the customer places the order and a delivery ticket is produced. I would say that 95 % of our orders are delivered within two working days.”

Derek Wallace, Carrs Billington

“The customer will only ever pay the price that we’ve quoted. It works for us. We have reasonable storage so if the price flies away from us we’re able to absorb it fairly easily. We don’t fix the price for an entire week but instead review it on a daily basis, so there would only ever be a limited number of orders affected at any one time. It’s swings and roundabouts when the price drops as the price also remains as quoted on the day of the order.”

Helen Needham, Hingley and Callow

“Here at Craggs Energy we have always, and will always, believe that the price quoted is always what the customer should pay. We operate on a strict 3-day delivery policy so the movements in the market have minimal affect, but more importantly, all staff here are people of their word and would do anything possible to never let the customer down!”

Chris Bingham, Craggs Energy UK

“The price quoted is the actual price – it’s as simple as that, irrespective of supply or demand. There’s no hidden agenda. We wouldn’t quote a price if we couldn’t deliver for 10 days as we aim to deliver within two to three days.”

Ben More, Moorland Fuels

“As an emerging business, in a highly competitive marketplace, we are constantly canvassing new customers. It is vital that we are competitive on price, and if the price quoted does not match the price invoiced, this reflects badly on our customer service. So it is very important that the price quoted is the price the customer pays.”

Nick Goodwin, Standard Fuel Oils

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One Comment

  1. Chris Pomfret
    Posted March 27, 2013 at 9:44 pm | Permalink

    Any OIL supplier that quotes one price, but subsequently invoices another is leaving themselves wide open to losing loyal customers. I can certainly vouch for two of those companies listed above – because we work with them – and many other extremely well run and ethical suppliers that would never dream of reneging on a quoted price. We have all heard the famous case that went to court, but there are others too who have very shortsightedly left their customers wondering where they are on price. Many of these customers subsequently become our members for obvious reasons.

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