Keyfuels rated ‘excellent’ for customer service

Keyfuels has achieved an ‘Excellent’ rating for its customer service, ranking in the top 10% of all businesses for delivering a first class service offering.

The fuel card and fuel management solutions company joined several other leading service providers and blue chip organisations in achieving the very best customer service ratings.  The ratings were carried out independently by the Customer Service Network (CSN), which calculates a company’s Net Promoter Score (NPS) and is recognised as the worldwide standard for measuring, understanding and improving customer experience.

Pete McCarthy, service and operations director at Keyfuels, commented: “Being recognised in the top 10% of businesses is an outstanding achievement for Keyfuels, particularly as we were up against specificUKservice companies. 

“The ‘Excellent’ rating is a testament to our commitment to delivering exceptional service levels to our customers and one which our staff should be very proud of.  Ultimately, Keyfuels is a people business.  We work hard to develop a partnership approach with our customers to ensure they are getting the best service from us.”

He added: “Keyfuels NPS has increased by nearly 15% in the last 12 months, which has taken us from a ‘Good’ to ‘Excellent’ benchmark.  This has been achieved by investing heavily in staff development and training, which included using an external training provider to deliver courses on customer service excellence for all operational employees.”

www.keyfuels.co.uk

Post a comment or leave a trackback: Trackback URL.

Post a Comment

You must be logged in to post a comment.